Ethics and Conduct
Read Our Alberta Registry Code of Conduct
As Government of Alberta authorized registry agents, Gold Key Insurance abide by a strict code of conduct. We invite you to read our code below and please contact us with any questions.
Registry Agent Employees Code of Conduct
Regarding Access to and Release of Personal Information
Registry agents and their employees must keep all personal information contained within the Alberta Registries (Registries) databases, and obtained while providing registries’ services, confidential. Personal information may only be accessed and released when providing the services listed in the product catalogue.
Registry Agent Employee Responsibilities Under the Code
Registry agent employees:
1. Are not to discuss nor disclose personal information obtained through registries’ databases, or from clients, with any individual other than the client as outlined in the policy and procedures manuals
2. Are not to use the display features of any of the databases to browse for personal information of any individual other than as it relates to providing registries’ services
3. Are to take all reasonable steps to safeguard personal information to ensure that unauthorized persons will not have access to it and that a person who has authorized access will not make any unauthorized copies of personal information
4. Are to notify registries immediately of any unauthorized or inappropriate form of disclosure, use or possession of personal information by any person and promptly furnish registries with full details of such unauthorized collection, disclosure, use or possession to the extent known
B. System User IDs
Registries supply registry agent employees with user IDs that allow access to registries’ databases.
1. Registry agent employees are responsible for the security of the user IDs and their passwords
2. Registry agent employees are not to allow use of their ID and password by another co-worker
C. Use of Personal Information
1. A registry agent employee cannot use personal information, e.g. change of address, supplied by a client when completing a registry service, to solicit further personal or agent business without the informed consent of the client
A registry agent employee may release personal information only for the following purposes:
1. To a client who is requesting their own personal information
2. According to policy set out in the registry agent policy and procedure manuals
3. Under Section 40 of the Freedom of Information and Protection of Privacy Act (FOIP) on the Office of the Information and Privacy Commissioner website – www.oipc.ab.ca
E. Telephone Communication
1. Registry agent employees will take precautions to avoid the risk of an unauthorized person overhearing a telephone conversation regarding a client’s personal information.
2. Registry agent employees will, wherever possible, use a “closed door policy” while discussing a client’s personal information.
F. Facsimile Machines
1. Registry agent employees are to ensure, when sending personal information to an individual via fax machines, the personal information is directed to the correct person and fax number
2. Registry agent employees are to stay in attendance at a fax machine until the transmission of a fax involving personal information is complete – see OIPC Guidelines for Facsimile Transmission on the Office of the Information and Privacy Commissioner website – www.oipc.ab.ca
G. Transporting of Personal Information
1. Registry agent employees must take precautions to avoid the risk of unauthorized disclosure when picking up and transporting all registry documents by ensuring these documents are kept in a sealed envelope and safeguarded at all times. Every effort should be made to ensure that all registries related materials remain in the registry agent office.
H. Penalties & Consequences
1. Registry agent employees who do not comply with the provisions of this code may be subject to disciplinary action, up to and including dismissal
Any information that Gold Key Insurance collects on this website, or that you provide:
- Is used to provide information on our products and services
- May be used to notify you for marketing purposes
- Will not be shared in any way with other organizations without your specific consent unless required by law
If you want to correct any information, or wish to delete your information from our database, please contact us.
Gold Key Insurance attempt to provide accurate information on this website, but it assumes no responsibility for accuracy. Gold Key Insurance may change the information on the site, or the products or services mentioned, at any time without notice. Content on this site is provided “as is” and Gold Key Insurance disclaim all warranties, expressed or implied. This includes but is not limited to implied warranties of merchantability, or fitness for a particular purpose. It also includes any expressed or implied warranties arising from any course of dealing, usage or trade practice.
Limitation of Liability
Gold Key Insurance are not liable for any direct, indirect, special, incidental or consequential damages arising out of the use of material on this site. This includes, but is not limited to, the loss of data or loss of profit, even if Gold Key Insurance was advised of the possibility of such damages.